About Us
Company History
In 2001 Soundshield, a world first Acoustic Shock protection device, manufactured by Polaris Communications revolutionised the contact centre market. More recently the new range of Silvertongue and Soundpro headsets and amplifiers has again raised the bar on contact centre equipment.
With a philosophy based on service, innovation and excellence, the company recently invested $1.5 million in R&D, and will continue to sponsor the development of new products, cementing its place as a market leader in the telecommunications sector.
Silvertongue, headquartered in Melbourne, Australia employ 40 people internationally and hold long standing formal partnership relationships with distributors and resellers both nationally and internationally.
The leader in supply of Acoustic Shock protection devices in Australia, they have only recently signed a seven year partnership agreement with the federally owned Australian Hearing organisation for a collaborative R&D program covering improvements to telephone headset technology and overall hearing health.
Soundshield has grown in capability and continues to evolve with the launch of Soundshield 3G and Soundstat software.
Turning Point
"Our turning point was researching and developing Soundshield in response to a growing worldwide issue - Acoustic Shock. This superior world first advanced technology provides Acoustic Safety for office and Contact Centre environments.
Designed and manufactured in Melbourne, Australia in collaboration with the National Acoustics Laboratories, Soundshield is a world first Acoustic shock protection device. With perfect digital voice clarity, Soundshield can capture and destroy up to 2 dangerous sounds simultaneously, leaving normal intelligible conversation. We knew that we had a world first on our hands and the market take-up to date has exceeded our expectations." Wayne Guest, Managing Director, Silvertongue.
Major Projects and Customers
A long standing excellent record in facilities management of telecommunications equipment is substantially supported with an exclusive supply contract with the Telstra Corporation for ten years, for the provision of a fully managed, end-to-end recovery, refurbishment, repair, warehousing and delivery program for Centrelink Nationwide.
As an exclusive contractor to Telstra Corporation for the supply and service of headset equipment and an install base of approximately 20,000 headsets across Telstra Corporation, Silvertongue/Polaris Communications supply 50 percent of the Contact Centre market in Australia.
- Australian Taxation Office - replace all existing headsets with Soundpro; 3,500 units for immediate rollout and 4,000 to 5,000 units over the next 2 year period, also coupled with Soundshield
- Telstra - supplied 18,000 Soundshield units to contact centres nationally
- Centrelink - supplied 5,000 Soundshield units to contact centres nationally
- Telstra, TCNZA & Optus - provision of desktop management and refurbishment programs for a number of their major corporate and government customers.
